Create message templates

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Getting Started
Invite your team to install the INTO Chrome extension and start using INTO
Set up your INTO knowledge base for perfect AI generated responses

How INTO AI Works with Guesty

Use the playground to test your listings

Use the the INTO Data enrichment feature to improve your listings
Customize INTO AI

Set your signature preferences

Create message templates
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Discover INTO Agent Assist

Suggest mode
Leverage conversations summaries
Discover INTO Copilot
Add your super agent INTO Autopilot
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Guided walkthrough

Typically, our message engine uses LLMs to craft elegant responses to guest inquiries. However, some customers have requested that INTO AI respond in a very specific format for certain situations. To accommodate this, we've introduced message templates. The first of many to come is the "First Inquiry Template."

This template is designed to respond in a precise and consistent manner to a guest's initial inquiry. Studies have shown that response time is crucial in converting inquiries into bookings. With the "First Inquiry Template," guests receive prompt replies in a format proven to optimize conversions for your properties.

To set up the "First Inquiry Template," log in to your account on the customer portal at https://str.weareinto.ai and navigate to AI > Message Template. In the Message Template section, toggle the "First Inquiry Template" to On. You can choose to use the default template or create your own. Once you're satisfied with your template, simply hit the Save button at the bottom right of the page, and voilà—your new template is saved and activated.

To see your First Inquiry Template in action, navigate to the Playground and test it out. Try toggling the template on and off to observe the difference in responses. We'll cover the Playground feature in more detail in a future help article.

Configure the first time inquiry:

To Configure First inquiry template on into customer portal follow these steps :

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Navigate to AI > Messages Template

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On the First inquiry template tab activate the template by clicking on the toggle

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Enter your custom template in the text box provided

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Use the variable options in the upper-right corner to further personalize your template, allowing the AI to replace variables with the correct values from each conversation.

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Click on the save button

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Note: The First Inquiry Template won’t be sent automatically until you activate INTO Autopilot. Initially, it will only be utilized in INTO Assist and INTO Copilot modes

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