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Knowledge Base2.mov

The Knowledge Base is your AI’s source of truth — it helps ensure that your guest-facing AI has access to accurate, up-to-date operational information. The more complete your Knowledge Base is, the more confidently and accurately your Autopilot will respond to guest questions.

In this guide, we’ll walk you through how to navigate the Knowledge Base, edit and add information, and test your setup using the Playground.

Accessing the Knowledge Base

To begin:

  1. Go to the Knowledge Base section in your INTO dashboard.

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  2. Select a listing from the Listings table to manage its AI content.

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Understanding Synced Data

Each listing starts with information synced from Guesty. This includes:

Using Predefined Topics in the AI Knowledge Tab

Next, click on the AI Knowledge tab. This is where you’ll find all predefined topics the AI uses to communicate with guests — things like:

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To update a topic:

  1. Click the edit icon next to the item.

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  2. Use the "Rewrite with AI" button if you're unsure how to phrase something.

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  3. You can also apply one topic’s content to multiple listings in just a few clicks. If the system detects that a value already exists, you’ll receive a smart warning before anything is overwritten.

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Adding Custom Topics

You can create custom topics specific to your property:

  1. Click “+ Add Data”.

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  2. Give your topic a name and description.

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Testing with the Playground

Once your listing’s Knowledge Base is filled in, you can simulate guest interactions using the Playground tab.

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